Please read and accept before completing the order


Terms of Use


1.1. E 'can access all areas of this site only by registering their personal details.

1.2. Valentina Mercando will review the term and conditions of contract at any time by updating this page. Customers should check the site periodically to review the terms and conditions, because they are binding on them. Certain provisions on the terms and conditions may be superseded by legal notices expressly specified, or conditions expressed in certain pages of this site if you do not accept any of the new terms and conditions, you should not use this site.



2.1. And 'possible to place an order to buy a product advertised for sale on the site by following the onscreen prompts after clicking on the item that interests you. You can check and correct any errors in your order up to the point where inoltrerete order.

2.2. After you place the order, you will receive an email receipt of the order and it will be given a number and a summary of your order. This does not mean that your order has been accepted. Your order is an offer to purchase the product. All orders must be accepted and will confirm this approval by sending an e-mail confirming the sending of the product (= invoice). The contract between Valentina Mercando and the customer will be completed when the invoice is issued by one of our suppliers.

2.3. Valentina Mercando reserves the right to decide not to accept the proposal / order with exonerated from any responsibility.

2.4. Valentina Mercando reserves the right to not execute your order if: (a) the product ordered is out of stock or no longer in production, or (b) there are the conditions for authorization of payment.



3.1. On our site, the price of each product is always cited, except for errors.

3.2. Prices do not include VAT, and never include shipping costs, which will be added to the total expenditure, after selecting the service delivery from the available options.

3.3. Prices may vary. These changes are not applicable to orders that have already been sent the bill.

3.4. You can not process your order until the time of payment of the total amount subject to payment method with cash and / or securities to delivery.

3.5. Our site contains many products and it is possible that, despite our best efforts, some of them have an incorrect price. Once established these errors, we will correct them as soon as possible. If the exact price of a product is different from the price on the site, we contact the customer for any special instructions before shipping the product, or refuse the order and inform the refusal.


4.1. And 'possible to cancel an order (or part of it) only prior to invoicing.

4.2. If you decide to cancel an order after the shipment of products, it is your responsibility to return them at your expense. These products must be returned within 5 days of delivery. Up upon return, your concern will be to keep them in optimal conditions: the products must be returned unused and in the same condition in which they were delivered to the customer, in the original packaging, as established by the Procedure of Return.

4.3. After the cancellation of the order, and the return of the product, the sum paid by the customer will be fully reimbursed, excluding shipping costs. The refund will be notified by e-mail within a reasonable period of time. Refunds will be made only by bank.

4.4 The faculty / cancellation will be valid only if the product is "like new", intact in its original packaging, in perfect condition, complete with all accessories.

In case of products that are defective, not matching the order, theExclusive s.r.l.s. It reserves the right to refuse to give up and to apply a discount on the price.

4.5 The request for replacement of the goods must be received within 48 hours of delivery of the goods by sending an email to: with the subject: Defective products (or non-compliant) Order No. xxx (instead of x you'll have to put your order number) and with text:

-Name and surname;

-email With which you are registered;

-Ragione Social and VAT

-Order number;

-type Shipping choice;

-Data Goods Receipt;

-Products Bad (or non-compliant) specify the article;

-Any Additional comments.

-The Photos of the product (or products) broken.

4.6. The Exclusive s.r.l.s is not responsible if the order is missing one or more products as a result of tampering by third parties.

4.7. Our policy of cancellation, return and refund respects the legal rights of the customer.



5.1 The timing of product delivery is about 5 days from the date of order.
5.2 The Valentina Mercando is not responsible for any delays caused by the forwarder.

5.3 The costs of storage and / or return the goods to the shipper if it proves impossible to deliver the goods to the non-presence of the customer at the time of delivery or destination data commodity incorrect, will be entirely borne by the customer.



6.1. E 'permitted to print or download portions of our website for personal use, according to the following conditions: (a) no documents or graphics on this website should be modified in any way; (B) no graphics on this site should be used separately from the accompanying text; (C) all copyright and trademarks and notification of this license must be present in all copies.

6.2. Unless designated otherwise stated, the copyright and other intellectual property rights in all material on this site (including all graphics and photographs) are owned by us and its licensors. For purposes of these terms and conditions, any use of the parts taken from the site not covered by section 6.1. above it is prohibited. If you violate any provision of these terms and conditions, the ability to use this website shall automatically terminate, with the obligation to immediately destroy any downloaded or printed parts.

6.3. With the exception of paragraph 6.1, no part of this site may be reproduced or included in any other website or in any electronic retrieval system public or private without our permission.

6.4. All rights not expressly mentioned in these conditions are reserved.



7.1. While working to keep this site operating 24 hours a day, we are not responsible if, for any reason, the site will not be always available.

7.2. Access to this site may be temporarily suspended without notice in the case of defects in the system, maintenance or repair or for reasons beyond our control.



8.1. In addition to personal information, totally covered by the Privacy Policy, any material you transmit or post on this site it is not considered confidential, free of commercial rights. We have no obligation with respect to this material. We, and those for us, we are free to copy, disclose, distribute, incorporate and still use this material and all data, images, sounds, text and other elements included here for any purpose, commercial or otherwise.

8.2. And 'it prohibited from posting or transmitting to or from this site material:

(A) threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, designed to incite racial hatred, discriminatory, scandalous, blasphemous, in breach of confidence, privacy or which may cause annoyance or inconvenience;

(B) that they were not obtained all licenses and / or authorizations required;

(C) which constitutes or encourages conduct that would be considered a criminal offense, that gives rise to civil liability, or is contrary to law or infringes the rights of any third party, in the UK or any other country in the world;

(D) which is technically dangerous (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other deceptive software or data).

8.3. And 'forbidden to interfere with the proper functioning of this site and, in particular, is prohibited groped to circumvent security, tamper with, damage or otherwise destroy the site or any computer system, server, router or any device on the Internet.

8.4. We will cooperate fully with the responsible authorities or courts that require us to spread the identity or location of those who publish material that violates sections 6.2. and 6.3.



9.1. We may periodically provide links that allow access to third party websites from our website. If you use these links, you will leave our site. We do not control and we are not responsible for these websites or their content or availability. So we do not represent or endorse these websites or their contents, or any result of their use. If you decide to access any of these websites linked to our site, you do so at your own risk.

9.2. If you want to link to this site, you can do so on condition that occurs only with the following provisions: (a) not remove, alter, or otherwise change the size or appearance of our logo; (B) not frame or any other browser or border environment on this site; (C) does not represent any product or service in addition to our; (D) do not misunderstand our relationship with you or present any false information about our company; (S) make no use of trademarks on this site without our written consent; (F) does not create a link to a site that does not belong to you; (G) your website does not contain material distasteful, offensive or controversial that violates intellectual property rights or other rights to the person, or that otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the rights granted in paragraph 6.1 for breach of these conditions, to take appropriate action.

9.3. You will have to fully indemnify us for any loss or damage that we or any company of our group will be subjected as a result of your breach of paragraph 9.2



10.1. Despite all our efforts to ensure that the information on the website is correct, we do not guarantee the correctness and completeness of the material on our site. We may make changes to the material on this site, or to the products and prices described, at any time without notification. The material on this site may not be updated, and it is our responsibility to update it.

10.2. We have done our best to ensure that the colors of the products on this site come close as possible to the real ones. However, because the colors you see depend on your computer, we can not guarantee that your monitor reflects perfectly the colors of the items on the market.

10.3. And 'your responsibility to ensure that your computer meets all the technical specifications required for the use of this site and is compatible with it. We can not guarantee that the content of the site is free of alterations, viruses and / or other code that may contaminate or damage the property information of your computer. And 'your responsibility to take the necessary procedures and virus checks (including antivirus and other security checks) to satisfy your need for safety and reliability of input and output data.

10.4. The material on this site is presented "as is", without any conditions, warranties or other terms of any kind. Therefore, in full compliance with the law, we offer this website excluding any representation, warranties, conditions and other terms (including, without limitation, the conditions defined by law of satisfactory quality and suitability for use) that, without these terms and conditions, There may be on this site.



The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and / or other message or communication facilities designed to enable you to communicate with other people or with a group (collectively, , "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, when using a Communication Service, the user agrees not to:

(A) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

(B) Publish, post, distribute or disseminate name, material or information inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful;

(C) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless the user has the rights thereto or it possesses control or have received all necessary consents Necessary;

(D) Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer;

(E) Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service that specifically allows such messages;

(F) Conduct or forward surveys, contests, pyramid schemes or chain letters;

(G) Download any file posted by another user of a Communication Service that you know, or reasonably should know, it can not be legally distributed in such manner;

(H) Falsify or delete any author attributions, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

(I) Restrict or inhibit any other user from using and enjoying the Communication Services;

(L) Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service;

(M) Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

(N) Violate any applicable laws or regulations.



12.1. You may not assign or otherwise transfer your rights under these terms and conditions.

12.2. If the court or competent jurisdiction should consider the provisions of these terms and conditions invalid, the invalidity of such provisions would not affect the validity of the remaining provisions, which would remain in force.

12.3.Solo parties mentioned in these terms and conditions must be applied according to the Contracts Act 1999, British available on the contractual terms (Third Party Rights).

12.4 Any suggestions about the services and content offered on our site will be welcome. Unlike the personal data (the treatment of which is described in the section on the privacy statement), any information you provide, for example suggestions, ideas, advice, material and other information sent through the website, become and remain our property. The tips do not imply any obligation on our part and may be used and disclosed without any restrictions.